And finally, some important information about our ways of working, here at First Dental.
NHS charges are as follows:
Band 1 for Examination and x rays and scale if necessary. £23.80
Band 2 includes Band 1 and any necessary fillings and extractions. £65.20
Band 3 includes Band 2 and any necessary denture or crown. £282.80
Private charges are displayed in the waiting room.
In line with NHS regulations, once a treatment plan has been agreed, we will either ask for all of the cost of treatment, or a deposit if treatment is carried out over several visits.
Failed appointments cause disruption to our service provision, and take available appointments from other patients. In line with NHS England guidelines, after two failed appointments, cancellations within 24hrs or late arrivals, we may cancel further treatment and care under the NHS.
We aim to provide a consistently excellent service. If you feel we have failed in any aspect of your care, please ask to speak to our complaints manager, Wendy Whelan, who will be happy to discuss, and resolve any issues you have had with our service.
If your complaint is not resolved to your satisfaction, you can contact the General Dental Council at www.gdc-uk.org, or NHS England at www.england.nhs.uk, or www.dentalcomplaints.org.uk for private treatment.